1. Your personal data - what is it?
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).
2. Who are we?
Dale and Co is the data controller (contact details below). This means it decides how your personal data is processed and for what purposes.
3. How do we process your personal data?
We comply with obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We use your personal data for the purpose of legal advice and other legitimate purposes.
4. What is the legal basis for processing your personal data?
Dale and Co. has identified that it has a lawful basis for collecting and processing your data based on the provision of legitimate interest.
5. Sharing your personal data
Your personal data will be treated as strictly confidential and will only be shared within the organisation for the purposes of delivering information and legal services. We will only share your data with third parties with your consent.
6. How long do we keep your personal data?
We retain data whilst it is still current; once you cease to be a client in the purpose we have collected your data for, we will delete your data in accordance with Law Society Guidance.
7. Your rights and your personal data
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: -
The right to request a copy of your personal data which Dale and Co holds about you;
- The right to request that Dale and Co corrects any personal data if it is found to be inaccurate or out of date;
- The right to request your personal data is erased where it is no longer necessary for Dale and Co to retain such data;
- The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability)
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
- The right to object to the processing of personal data
- The right to lodge a complaint with the Information Commissioners Office.
8. Further processing
If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.
9. Contact Details
To exercise all relevant rights, queries of complaints please in the first instance contact the Data Protection Officer at firstname.lastname@example.org
You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.
We are committed to providing a high quality service.
If something goes wrong - please let us know
If you have a complaint, please contact the person dealing with your case - preferably in writing or by email with full details of your complaint setting out :-
- What you think we got wrong
- What you seek to achieve as a result of your complaint
We will acknowledge your complaint, send you a copy of the Procedure, and investigate it.
if you are dissatisfied with our investigation you can write to us again and we will review our decision.
You should explain in your letter why you were still not satisfied. A review may involve :-
- The complaint Handler reviewing their decision.
- Another Handler reviewing the complaint.
- Independent mediation. We will let you know how long this process will take and what will be involved.
We will let you know the outcome of any review and we will write confirming our position on your complaint - with reasons.
If you remain dissatisfied, you may contact the Legal Ombudsman
We will not charge you for handling your complaint.
The Legal Ombudsman service is also free of charge.
We are regulated by the Solicitors Regulation Authority. They can help if you are concerned about our behaviour. Its website is www.sra.org.uk
Alternative complaints bodies can deal with complaints about legal services should both you and this firm so wish.